The Forsythe Commitement

Customer Service Pledge

customer pledge

It is our pledge to deliver exceptional service to our customers by:

 

  • Recognizing customers come first
  • Treating everyone with dignity, respect, fairness, and non-discrimination
  • Assuming a positive, smiling, helpful, professional outlook on the phone and in emails
  • Returning phone calls / emails same day
  • Listening to our customers with a caring attitude
  • Keeping customers informed about their concerns before they  call to ask
  • Continually exceeding customer expectations

 

  • Answering questions / resolving issues promptly and accurately –  within one working day if possible, otherwise checking in regularly  with customer to advise we are working on it and they’ve not been  forgotten
  • Providing knowledgeable answers to questions or making  recommendations
  • Acknowledging and thanking customers
  • Soliciting customer feedback to improve our service
  • Communicate good or bad unsolicited feedback to team / upper management